Account Manager (AdTech)

TL;DR

Account Manager (AdTech): Own managed-service and self-service client relationships across the client journey, driving onboarding, adoption, retention, and measurable performance improvements with an accent on account health monitoring, campaign engagement insights, and cross-functional execution. Focus on translating programmatic/media and platform data into actionable recommendations while coordinating with sales, product, and engineering to reduce churn and expand usage.

Company

hirify.global builds an AdTech platform for journey planning, execution, and reporting that helps marketers optimize campaign impact using real-time data and visual tools.

What you will do

• Lead customer onboarding and guide clients post-activation as the primary point of contact to ensure product adoption and satisfaction.
• Monitor account health, campaign performance, and customer engagement to identify retention, growth, and deeper platform utilization opportunities.
• Deliver strategic business reviews and performance discussions, presenting insights and recommendations to optimize engagement and outcomes.
• Collect and analyze consumer behavior data, track key account metrics, and prepare reports for monthly and quarterly initiatives.
• Resolve escalations professionally, mitigate risks, and reduce churn through proactive customer experience management.
• Collaborate cross-functionally with sales, product, and engineers to align on customer needs and accelerate delivery of new features.

Requirements

• Location: In-office work Tuesdays, Wednesdays, and Thursdays at the downtown Toronto office (hybrid role).
• Proven experience in account management, key accounts, or customer success with a track record of retention and expansion targets.
• Strong analytical ability to assess what’s working in accounts and provide tailored, actionable recommendations.
• Experience with Programmatic, SaaS, and media channels, with the ability to understand technical details and communicate them clearly.
• Experience partnering across operational, technical, product, finance, sales, and customer-facing teams to drive client outcomes.
• Proficiency with CRM tools (Salesforce, HubSpot, or Zoho) and MS Office (especially Excel).

Culture & Benefits

• Flexible work environment with a hybrid schedule (in-office Tuesdays–Thursdays) plus a meal credit for in-office days.
• Comprehensive benefits including life, AD&D, long-term disability, and coverage for prescriptions, dental, vision, mental health, and professional health services.
• $300 annual healthcare spending account and access to the Vitality Wellness app.
• In-house free massage with an RMT every eight weeks and support for work-life balance.
• Compensation transparency with salary range plus bonus; coaching and development support.

Hiring process

• Virtual interview with a Talent Advisor (BrightHire AI-powered video interview).
• Virtual interview with both Managers of Account Management.
• Final in-person interview with the VP Operations.

Salary: $70,000 - $100,000 plus bonus (total compensation between $90,000 - $130,000).