IT Desktop Support Technician

TL;DR

IT Desktop Support Technician: Providing onsite and remote hardware and software support for the Sydney office and wider APAC region with an accent on device management, user onboarding, and technical troubleshooting. Focus on maintaining system security, coaching end users, and contributing to regional IT projects within a fast-paced entertainment environment.

Location: Must be based in Sydney, Australia (Hybrid role).

Company

A global leader in live entertainment, managing thousands of shows and millions of ticket sales annually with a massive international team.

What you will do

• Provide onsite and remote hardware and software support for Windows and Mac environments.
• Manage the laptop fleet, including maintenance, patching, upgrades, and repairs.
• Handle IT onboarding and offboarding, including account setup via Active Directory and O365.
• Support security and management tools such as Tanium, Intune, JAMF, and BitLocker.
• Coach end users on best practices and promote self-service tools.
• Contribute to regional IT projects across the APAC business.

Requirements

• 3+ years of experience in a service desk or desktop support role.
• Strong troubleshooting skills across both Windows and Mac operating systems.
• Proficiency with Microsoft Active Directory, Office 365, Exchange, and VPN.
• Experience with cloud-based collaboration tools like Slack, Teams, and Zoom.
• Familiarity with AI tools such as ChatGPT, MS Copilot, or Claude.
• Must be based in Sydney to fulfill onsite support requirements.

Culture & Benefits

• Vibrant, music-focused workplace fostering creativity.
• Flexible approach to work-life balance.
• Access to concerts, events, and entertainment perks.
• Professional development and career advancement opportunities.
• Comprehensive wellness programs and mental health support.