TL;DR

Application Support Engineer (System Engineering): Leading technical configuration, consulting, and issue resolution to ensure seamless software implementation and support for Defense sector clients. With an accent on application troubleshooting, custom configuration, and client success support. Focus on engaging stakeholders, delivering technical solutions, and collaborating with cross-functional teams to enhance delivery quality.

Location: Canberra, Australia

Company

%hirify_global% is a global healthcare software company trusted by over 10,000 organizations worldwide, focused on improving health and care standards.

What you will do

Engage with stakeholders and end users to translate technical requirements into software configurations
Deliver custom configuration, testing, and documentation for client deployments
Troubleshoot application issues with internal technical teams for rapid resolution
Provide expert application knowledge and technical guidance to support client success
Collaborate with cross-functional teams to improve delivery quality and client satisfaction

Requirements

Experience in technical consulting, application or software support
Proficiency in T-SQL, ASP.NET, HTML, CSS, JavaScript
Active NV1 or NV2 security clearance is mandatory
Working knowledge of client/server and web platform architecture
Strong communication skills with confidence to lead technical conversations with clients

Nice to have

Experience supporting Defense sector clients or secure environments
Familiarity with SQL Server 2012/2014+, SSRS reporting, Java applications, or IIS configuration
Ability to present technical solutions clearly to non-technical audiences

Culture & Benefits

Flexible work arrangements prioritizing employee wellness
Equal opportunity employer with commitment to inclusion and reasonable accommodations