Enterprise Technical Account Manager (SaaS)

TL;DR

Enterprise Technical Account Manager (SaaS): Driving success for enterprise clients using an API-first promotion engine with an accent on technical integration and API usage optimization. Focus on leading onboarding design, resolving complex technical escalations, and managing enterprise stakeholder expectations.

Location: Based in Berlin, Germany

Company

An API-first promotion engine platform designed for enterprise-level clients.

What you will do

• Lead the technical integration process of the API-driven platform into clients' ecosystems.
• Troubleshoot recurring technical issues and drive problem elimination and escalation.
• Manage a portfolio of Enterprise accounts, monitoring API usage to ensure retention and growth.
• Collaborate with Customer Success Managers and Engineering teams to deliver high-quality client service.
• Identify and explore new technology partners and integration possibilities.
• Design and optimize Customer Onboarding Processes.

Requirements

• 4+ years of experience as a Technical Account Manager, Integrations Consultant, or similar role.
• Proven track record of owning complex API integrations for Enterprise accounts.
• Professional experience with SaaS-based products.
• Strong problem-solving attitude in troubleshooting environments.
• English fluency (spoken and written) is required.
• Ability to manage complex stakeholders within Enterprise organizations.

Culture & Benefits

• €1,000 annual learning budget, LinkedIn Learning access, and free German courses.
• 30 days of annual leave, plus extra paid days for birthdays and moving day.
• Home office setup budget and a monthly home office allowance.
• Flexibility to work from abroad for up to 90 days worldwide.
• Mental health support via nilo.health and discounted Urban Sports Club membership.
• 20% company subsidy on pension contributions and subsidized BVG public transport ticket.