Manager, Assessment Services (EdTech)

TL;DR

Manager, Assessment Services (EdTech): Leading and coaching the Assessment Services team to support strategic customer assessment needs with an accent on implementation, onboarding, and advisory services. Focus on operationalizing assessment workflows, partnering cross-functionally to drive renewal-worthy outcomes, and translating customer insights into product priorities.

Location: Must be based in the US

Compensation: $90,000 - $111,000 USD

Company

hirify.global is a leading education technology company providing integrated, AI-powered solutions to improve classroom learning outcomes for K-12 students.

What you will do

• Lead and develop a team of individual contributors, setting clear expectations and fostering a high-performance culture.
• Own the end-to-end implementation and onboarding process for assessment products for strategic and key accounts.
• Build and execute a playbook for ongoing advisory support, including data coaching and usage reviews.
• Oversee assessment migration and content services, ensuring high quality and clear scoping standards.
• Optimize operational intake, prioritization, and capacity models to enable team scalability.
• Partner with Sales, Product, and Marketing teams to act as the voice of the customer and influence product development.

Requirements

• Must be based in the US
• 10+ years of experience in K-12 EdTech, assessment, or customer-facing professional services.
• 3+ years of people management experience, including hiring and performance coaching.
• Deep understanding of formative and interim assessments and their application in educational decision-making.
• Strong operational instincts with a proven ability to turn ad hoc tasks into scalable processes.
• Excellent communication skills, comfortable in both customer-facing and internal cross-functional settings.

Nice to have

• Prior experience scaling a services team in an EdTech or assessment company.
• Background as a former educator, instructional coach, or district-level assessment leader.
• Familiarity with psychometric concepts, standards frameworks, or item-writing best practices.
• Experience working in a product-led organization.

Culture & Benefits

• Comprehensive medical benefits with employer contributions to premiums and HSA accounts.
• 401(k) plan with employer match.
• Fully remote work environment with a monthly tech stipend.
• Flexible PTO, paid sick time, and company holidays including a winter break.
• Annual learning and development allowance for professional growth.
• Inclusive family benefits including parental leave and fertility support.