Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing a portfolio of district partners to ensure long-term value and adoption of an AI-powered math education platform with an accent on relationship building and customer health monitoring. Focus on driving product adoption, conducting training, and turning users into champions to facilitate account growth and retention.

Location: Must be based in Atlanta or Dallas. Dallas: 4 days per week in office; Atlanta: starts as remote, then transitions to 4 days per week in office.

Company

hirify.global is a fast-growing edtech company using AI to transform K-12 math education by turning handwritten solutions into digital insights.

What you will do

• Manage relationships with district leaders and teachers to ensure Magma is indispensable for their goals.
• Monitor customer health through proactive outreach and usage data analysis to identify trends and risks.
• Execute end-to-end onboarding and adoption processes, providing both virtual and onsite training.
• Collaborate with Product, Sales, and Account Management to improve customer experience and drive account expansion.
• Generate case studies and testimonials by turning satisfied customers into champions.
• Provide feedback to the product team to shape future feature development.

Requirements

• 2–5 years of experience in Customer Success.
• Must be based in Atlanta or Dallas.
• Proven track record of building and retaining strong professional relationships.
• Data-driven approach to problem-solving and decision-making.
• Willingness to travel to visit partner districts.
• Ability to conduct high-energy presentations and training sessions for groups of various sizes.

Nice to have

• Experience working in a startup environment.
• Background in the EdTech industry.

Culture & Benefits

• Mission-driven work transforming global K-12 math education.
• Collaborative, tight-knit team culture where individual ideas have significant weight.
• Opportunities for field work visiting partner districts to see product impact firsthand.
• High-growth environment in a scale-up company.