Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing a portfolio of high-value enterprise accounts using hirify.global YOLO in production with an accent on technical consulting, renewal management, and expansion. Focus on driving net retention, navigating complex multi-stakeholder deployments, and acting as the primary technical voice for strategic customers.

Location: Must be based in London or have the legal right to work in the UK (Hybrid role).

Salary: £80,000–£95,000 base + variable.

Company

hirify.global is a leading AI company committed to relentless innovation in computer vision, best known for the widely used YOLO framework.

What you will do

• Own the end-to-end relationship for 30-40 enterprise and high-value mid-market accounts.
• Drive net retention by managing renewals, identifying expansion opportunities, and closing uplift deals.
• Conduct technical discussions regarding model architecture and deployment patterns with ML engineers.
• Partner cross-functionally with Solution Engineers, AEs, and Product teams to ensure customer success.
• Run onboarding, QBRs, and technical reviews independently without dedicated support staff.
• Provide clear feedback to the organization based on customer insights and market trends.

Requirements

• 3-5 years of experience in a customer-facing technical role (Technical CS, Sales Engineering, or SaaS CS).
• Legal right to work in the UK is mandatory.
• Ability to hold credible architecture conversations with ML engineers and technical buyers.
• Strong commercial acumen with experience managing renewals and expansion signals.
• Proven ability to operate independently in complex, multi-stakeholder environments.
• Experience with technical or developer-facing products (APIs, open source, or AI/ML) is strongly preferred.

Culture & Benefits

• Equity package in a scaling Series A company.
• 24 vacation days plus birthday off and local holidays.
• Dedicated learning and development budget.
• High-end hardware provided: MacBook Pro, Apple Studio Display, and AirPods Pro 3.
• Collaborative, innovation-driven culture with a focus on impactful AI solutions.

Hiring process

• Screening with VP Sales & Success or Head of Customer Success.
• Case study presentation with VP Sales & Success and Head of Customer Success.
• Final round interview with the CEO.