Customer Success Specialist, Smb (Saas)

TL;DR

Customer Success Specialist, SMB (SaaS): Supports ~1,200 high-growth customers in a fast-paced, pooled model, driving seamless onboarding, proactive risk management, and thoughtful renewals. Focus on scaling one-to-many enablement efforts and experimenting with AI tools to increase efficiency and continuously improve how we serve customers.

Location: Must live in or near San Francisco and work from the office 3 days per week.

Salary: $70,000-$80,000 (SF, NYC, Seattle)

Company

hirify.global is where exceptional people come to do the best work of their careers; more than 94% of the Fortune 500 use hirify.global to document and scale how work gets done.

What you will do

• Operate in a dynamic pooled model supporting companies with fewer than 1,500 employees.
• Work out of a shared Success inbox to ensure customers get fast, thoughtful support across onboarding, renewal management, and risk identification.
• Help scale one-to-many enablement efforts, including webinar programs that serve our broader customer base.
• Iterate on onboarding flows and reduce manual work in renewal and risk processes.
• Embrace AI tools like ChatGPT and Copilot to increase efficiency and improve customer outcomes.
• Partner closely with the broader CS team and collaborate cross-functionally.

Requirements

• You have 6 months to 2 years of experience in Customer Success (or a closely related, customer-facing role).
• You thrive in fast-paced environments and can confidently context switch across hundreds of accounts.
• You’re equally comfortable running one-to-one customer engagements and presenting to larger webinar audiences.
• You bring a strategic mindset to one-to-many campaigns.
• You’re detail-oriented and organized, able to track risk signals, manage account follow-ups, and identify growth opportunities across accounts.
• You adapt quickly to ambiguity, actively seek feedback, and are highly coachable.

Culture & Benefits

• Incredible teammates.
• Ownership mindset (equity for all employees).
• Health, dental, and vision insurance.
• Flexible paid time off and company holidays.
• 401(k) retirement plan.
• Paid parental leave.