Logistics Manager (English & German or Dutch)

TL;DR

Logistics Manager (English & German or Dutch): Operational execution and vendor account management for a logistics network within a designated cluster of markets, with an accent on 3PL/last-mile governance, SLA enforcement, and cost & waste control. Focus on leading logistics specialists, driving continuous improvement with external carriers, and translating operational data into actionable reporting and risk-mitigation plans.

Location: Amsterdam, Noord-Holland, Netherlands

Company

hirify.global runs a marketplace for surplus food and an end-to-end surplus food management solution to reduce food waste.

What you will do

• Own operational and tactical account management of 3PLs and last-mile partners, enforcing SLAs, processes, and costs through MBRs/QBRs and daily escalations.
• Drive continuous improvement roadmaps with 3PLs and improve post-purchase/delivery customer experience using care metrics.
• Control end-to-end logistics operational costs in close collaboration with Finance, ensuring adherence to budget parameters.
• Lead and develop a team of Logistics Specialists, ensuring daily output, engagement, performance metrics, and tactical capability alignment.
• Deliver accurate weekly/monthly operational reporting and translate order fulfilment and carrier data into actionable updates and risk-mitigation plans.
• Coordinate implementation of new logistics vendors, operating models, and tools/processes as needed.

Requirements

• Solid experience in e-commerce operations, supply chain, or tactical logistics, ideally in fast-moving B2C food, grocery, or perishable goods environments.
• Proven account management experience with 3PLs and last-mile carriers, including rigorous SLA enforcement and vendor accountability.
• People management experience leading, coaching, and managing daily output of an operations/logistics team.
• Strong analytical skills to deep-dive into operational data, identify root causes of supply chain friction, and implement tactical solutions.
• Fluent in English and fluent in either Dutch or German (Cluster North).

Nice to have

• Experience managing multi-market or pan-European operational logistics networks.
• Hands-on familiarity with ERP, WMS, TMS, and OMS systems and their operational integrations.

Culture & Benefits

• Hybrid working model with options to work from home and from offices.
• Extra parental leave and additional days off beyond local legislation, including an option for extra unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.
• Social events, snacks, fully equipped kitchens, and paid volunteer time via the Shareback programme.
• Employee resource groups and community initiatives (e.g., P.R.I.D.E., Women in the Workplace, Global Majority Voices, Functionally Diverse ERGs).

Hiring process

• Short video call with Talent Acquisition.
• Interview with the hiring manager, followed by a case study and a final interview with the Head of European Logistics and the Global Director of Operations and Logistics.