Senior Customer Success Enablement Manager

TL;DR

Senior Customer Success Enablement Manager: Build and ship Customer Success enablement programs end-to-end across Scale, High-touch, and Enterprise, with an accent on measurement frameworks, segment-specific playbooks, and driving behavior change tied to retention, expansion, and customer health outcomes. Focus on co-leading global program launches, diagnosing gaps with data, and facilitating live and virtual training while aligning stakeholders to decisions.

Location: San Francisco, California

Salary: $167,000-$199,000 base (San Francisco Bay Area)

Company

hirify.global is a software company providing customer support and customer engagement products.

What you will do

• Co-lead Customer Success enablement efforts and support global program launches.
• Partner with Customer Success Directors to define enablement priorities aligned to retention, expansion, and customer health goals across segments.
• Own the measurement framework for CSM performance, connecting program activity to behavior change and business outcomes.
• Design and deliver onboarding, ongoing learning, and coaching programs to improve CSM performance across Scale, High-touch, and Enterprise motions.
• Create segment-specific playbooks, talk tracks, and tools to drive adoption, surface expansion, and de-risk renewals.
• Facilitate live and virtual training, workshops, and coaching; run enablement workstreams end-to-end.

Requirements

• 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions.
• Proven track record as both a program builder and a strategic advisor (shipping programs and influencing senior leaders).
• Experience designing and delivering high-impact training programs in-person and virtually.
• Ability to influence senior leaders and operate effectively in ambiguity while driving clarity and results.
• Data-driven mindset with experience measuring enablement effectiveness and business outcomes.
• Knowledge of Customer Success processes/methodologies such as MEDDICC or Command of the Message.

Culture & Benefits

• Hybrid working policy: in-office at least three days per week.
• Comprehensive medical, dental, and vision coverage.
• Competitive salary with meaningful equity; regular compensation reviews.
• 401k plan & match; paid parental leave program.
• Flexible paid time off policy.
• Unlimited access to Claude Code and best-in-class AI tools; experimentation encouraged.

Hiring process

• Not specified in the posting.