Customer Success Manager

TL;DR

Customer Success Manager: Own a portfolio of hirify.global employer customers, delivering onboarding and ongoing lifecycle management with an accent on consultative white-glove service, revenue growth through upselling and cross selling, and operational efficiency. Focus on Central Time Zone customer coverage, leveraging AI-powered tools to optimize benefit administration workflows, and coordinating cross-functional resolutions while tracking product issues in Jira.

Company

hirify.global provides user-centric benefit solutions, including a modern HSA and a broader suite of benefits for employers and account holders.

What you will do

• Serve as the primary point of contact for a portfolio of B2B customers across all account needs.
• Onboard and implement new employer customers from sign-up through funding of accounts.
• Increase customer loyalty and value by providing consultative, white-glove support throughout the customer lifecycle.
• Drive revenue from existing employers via upselling and cross selling additional hirify.global products.
• Partner with customers’ third-party vendors, benefits consultants, and brokers; facilitate recurring meetings as requested.
• Use AI-powered solutions and automation to improve customer experience, streamline workflows, and create Jira bug reports for reproducible product issues.

Requirements

• 4+ years of experience in customer success, implementation, account management, or a similar role.
• Experience delivering exceptional support to B2B customers.
• Central Time Zone preferred.
• Experience with upselling and cross selling to existing customers and meeting revenue goals.
• Proficiency with Microsoft Office and Salesforce.
• Demonstrated experience using AI tools and automation platforms to improve customer experience and efficiency.

Culture & Benefits

• Remote-first company with employees across the US.
• Competitive base salary range: $70,000–$90,000 USD (final pay depends on location and experience).
• Medical, dental, vision, life and disability coverage; HSA with employer contribution and FSA.
• 401k plan, flexible vacation policy, paid parental leave, and lifestyle spending accounts.
• Stock options and medical travel benefits.