Strategic Customer Success Manager (Healthcare)

TL;DR

Strategic Customer Success Manager (Healthcare): Building and managing relationships with hirify.global’s largest customers to ensure satisfaction, retention, and growth with an accent on aligning solutions with customer goals. Focus on driving revenue growth through upselling and managing the entire customer lifecycle.

Company

hirify.global is a leading provider of mental health services, partnering with over 450 companies to deliver tailored care.

What you will do

• Serve as a product expert and advocate for mental health.
• Own forecasting projections for revenue, renewals, and upsell opportunities.
• Identify and position upsell opportunities proactively.
• Develop and manage positive relationships with customers and stakeholders.
• Manage the entire customer lifecycle, including implementations and engagement strategies.
• Collaborate cross-functionally to collect customer feedback.

Requirements

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management or customer success.
• Previous experience driving forecasting, renewals, and upsell revenue.
• Strong understanding of sales motions similar to farmer sales roles.
• Exceptional communication skills.
• Ability to probe, challenge, and consult customers.