Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing long-term customer relationships and ensuring high product adoption for strategic clients with an accent on customer satisfaction and retention. Focus on developing client strategies, handling escalations, and driving key metrics for success.

Location: Remote

Salary: $96,400 - $120,500 + Bonus

Company

hirify.global is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations.

What you will do

• Develop long-term relationships with customers leading to high adoption, retention, and customer satisfaction.
• Ensure delightful experiences for clients during all stages of the customer journey.
• Strategize with customers to meet and exceed their target goals and ROI.
• Handle escalations and work cross-departmentally for issue resolution.
• Set, drive, and guide project expectations with executive stakeholders.
• Facilitate change management across key stakeholders.

Requirements

• 5+ years of experience as a Customer Success Manager or equivalent in a SaaS company.
• 2-3 years of experience in accounting and/or restaurant hospitality.
• Ability to travel 15%.
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint.
• Clear communicator with a professional presence.
• Strong organization and time-management skills.