Customer Success Manager, Workbench

TL;DR

Customer Success Manager, Workbench: Build and maintain trusted relationships with key customer stakeholders to drive product adoption and measurable customer outcomes with an accent on renewals, risk escalation, and customer health metrics. Focus on creating success plans, leading weekly executive meetings, and quarterbacking timely issue mitigation while tracking NRR, Time-to-Value, NPS/CSAT, and overall customer health.

Location: San Bruno, California

Salary: $110,000 - $165,000 + bonus + benefits

Company

hirify.global is a data-driven healthcare company within Alphabet, focused on precision health and improving healthcare delivery.

What you will do

• Develop trusted relationships with client executives and key stakeholders to understand strategic goals and drive product adoption.
• Own day-to-day client communications, including preparing for, leading, and following up on weekly meetings, reporting, and handling ad hoc requests.
• Create and configure detailed customer success plans aligned to product use cases and customer objectives.
• Secure renewals and identify new revenue opportunities to meet annual renewal and growth targets.
• Lead escalation of client issues and potential risks, manage mitigation through resolution, and track customer success metrics (NRR, Time-to-Value, NPS/CSAT, Customer Health).

Requirements

• 10+ years of experience managing a book of existing clients as a Customer Success Manager (CSM) or similar role, with a proven track record.
• 5+ years of experience managing high-value, complex, and strategic partnership accounts.
• Strong customer-centric mindset focused on outcomes, with excellent interpersonal skills for cross-level communication and collaboration.
• Data-driven, highly organized, detail-oriented approach with strong written and oral presentation skills and relationship management.
• Must be accountable with a strong sense of urgency and ownership, able to work independently and collaboratively without formal authority.
• Must be authorized to work in the United States without employer sponsorship now or in the future.

Culture & Benefits

• Full-time role with base salary plus bonus and benefits.
• Work focused on measurable customer outcomes and data-driven customer success.
• Equal opportunity employer.