Senior Customer Success Manager (Marine Insurance)

TL;DR

Senior Customer Success Manager (Marine Insurance): Driving customer success, solution adoption, and strategic growth for the hirify.global Marine Suite (IMS) product group with an accent on building in-person relationships and leveraging domain expertise. Focus on managing customer KPIs, facilitating enhancement delivery, and ensuring contract compliance for P&C Insurance clients.

Location: Must be based in North America or Europe with a requirement for regular in-person engagement with clients and partners.

Salary: £39,000–£77,000

Company

hirify.global is a leading cloud-based software provider for the Property & Casualty insurance market, trusted by top carriers and brokers globally.

What you will do

• Serve as the primary point of contact for assigned customers, managing expectations and satisfaction.
• Measure and track customer KPIs to ensure strategic business objectives are met.
• Facilitate end-to-end management of medium complexity product enhancements.
• Prepare professional presentations and lead customer meetings to drive product utilization.
• Identify and uncover potential cross-sell and upsell opportunities within the account base.
• Collaborate cross-functionally to ensure contract compliance and accurate billing.

Requirements

• 1-3 years of experience in Marine Cargo Insurance, Logistics, or Logistics Software.
• 1-3 years of experience in a customer success or client-facing role.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, critical thinking, and time management skills.
• Excellent written and oral English communication skills.
• Ability to work autonomously and collaborate effectively in a cross-functional environment.

Culture & Benefits

• Flex First Workforce approach offering remote, hybrid, or in-office flexibility.
• Open PTO Policy to support work-life balance.
• Comprehensive health coverage and employer-matched retirement savings from day one.
• Access to LinkedIn Learning and Kaplan for continuous professional development.
• Mentorship program connecting employees with experienced leaders.
• Internal promotion opportunities with over 25% of roles filled by internal candidates.