Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Acting as a strategic partner to platform and fintech clients to ensure successful onboarding, deep integration, and scalable use of digital asset custody solutions with an accent on relationship management and value maximization. Focus on driving renewals, expansion, and product adoption through data-driven insights and cross-functional collaboration.

Location: Must be based in New York, United States

Salary: $140,000 - $170,000 USD base salary

Company

hirify.global is the leading infrastructure provider of digital asset solutions, serving thousands of institutions and retail investors as the operational backbone of the digital economy.

What you will do

• Serve as a dedicated advisor to platform and fintech clients to optimize their use of digital asset offerings.
• Develop tailored success strategies and track key performance indicators to maximize client value.
• Lead strategic business reviews with executive and technical stakeholders to identify growth and expansion opportunities.
• Collaborate with Sales and Solutions Engineering to ensure seamless onboarding and long-term account health.
• Monitor customer usage data to provide actionable recommendations and mitigate churn risks.
• Act as a bridge between customers and internal product teams to drive actionable product improvements.

Requirements

• 4+ years of experience in account management or customer success within technology or financial services.
• Proven ability to manage high-value customer portfolios ($2M+ ARR).
• Strong analytical skills to interpret customer data and translate insights into strategies.
• Excellent communication skills for engaging with executive leadership and technical stakeholders.
• Project management expertise for effective initiative execution.
• Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.

Culture & Benefits

• Competitive base salary, annual performance bonus, and stock options.
• 100% company-paid health insurance for employees and dependents.
• Up to 4% 401k company match.
• Paid parental leave and paid vacation.
• Free custom lunches, dinners, and snacks.
• Supportive startup environment with high-quality equipment and furniture.