Customer Service Representative (Fintech)

TL;DR

Customer Service Representative (Fintech): Managing B2C customer interactions and complex debt collection cases in the Swedish market with an accent on legal compliance, data protection, and high-quality service delivery. Focus on resolving consumer inquiries, maintaining accurate CRM records, and contributing to process improvements within a technology-driven environment.

Location: Must be based in or able to work from Stockholm (Hybrid)

Salary: 383,254 - 532,963 SEK per year

Company

hirify.global is a Berlin-based fintech company using AI to modernize debt collection by making it more efficient and customer-centric.

What you will do

• Communicate with consumers, clients, and third parties via phone, email, and letter.
• Handle legal and regulatory inquiries, including data protection requests and court files.
• Process case files and maintain accurate records in CRM systems.
• Route client inquiries to appropriate internal contacts.
• Collect and provide feedback to improve internal technology and service processes.
• Contribute to the development of team structures and operational workflows.

Requirements

• Business-level fluency in Swedish and English (written and spoken) is essential.
• Hands-on experience in B2C customer service, preferably in receivables management.
• Solid MS Office skills and interest in new technologies, including AI.
• Solution-oriented mindset with a collaborative approach.
• Ability to work in a fast-paced environment.

Nice to have

• Experience with debt collection processes.
• Proactive attitude toward process optimization.

Culture & Benefits

• Hybrid work model with flexibility and up to six weeks of work abroad per year.
• 28 days of annual leave.
• Language courses and professional training opportunities.
• Modern office environment with provided refreshments.
• Focus on work-life balance with flexible working hours.
• Regular team and company events.