Customer Service Representative

Location: Stockholm, Sweden (hybrid). Mobile working is available in a hybrid model, with flexible working hours and the possibility to work partly from home. Up to six weeks of work abroad per year is available by arrangement.

Salary: 383,254–532,963 SEK per year.

Company

hirify.global is a technology-driven European debt collection company using AI-powered communication to make debt collection fairer, more transparent, and more human.

What you will do

• Communicate with consumers, clients, and third parties such as lawyers, debt counseling agencies, and bailiffs by phone, email, chat, and letter.
• Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files.
• Route client inquiries to the appropriate internal contacts and ensure timely follow-up.
• Process case files commercially and maintain accurate CRM records.
• Collect feedback from clients and consumers to improve technology and services.
• Contribute to the development of internal processes and team structures.

Requirements

• Hands-on experience in B2C customer service, ideally in receivables management or debt collection.
• Solution-oriented, customer-centric, and collaborative approach.
• Business-level fluency in Swedish and English, both written and spoken, is essential.
• Ability to stay calm during challenging conversations and work effectively in a fast-paced environment.
• Solid MS Office skills and an interest in new technologies, including AI.

Culture & Benefits

• International team of professional colleagues and subject-matter experts.
• Individual development opportunities and an appreciative feedback culture.
• Flexible hybrid work, including partial home working and flexible working hours.
• 28 days of annual leave and support for a healthy work-life balance.
• Language courses and training opportunities adapted to individual needs.
• Regular team and company events, with modern offices offering fresh fruit and drinks.