Customer Support Engineer (PMR)

Location: Stockholm Area, Sweden; hybrid working with up to 2 days per week remotely.

Company

hirify.global Defence and Space develops mission-critical communication and collaboration solutions for public safety, security, and aerospace applications.

What you will do

• Analyze customer-system faults and manage incidents and technical requests transferred from the Service Desk.
• Maintain agreed service levels and control escalation processes across the Service Desk and third-level product support.
• Implement technical solutions and workarounds through remote access and on-site assignments.
• Investigate product and software faults, create reproducible failure procedures, and provide diagnostic information to third-level support and manufacturers.
• Integrate hardware and software components, plan and conduct tests, and maintain the technical support laboratory.
• Configure, develop, and document test environments, measurement equipment, and knowledge-management materials.

Requirements

• Relevant degree in electrical engineering, communications engineering, computer science, or a related field.
• Up to 3 years of professional experience in ITIL-based service or help-desk operations, incident management, and problem management.
• Solid knowledge of at least one area such as radio communication networks, IP backbones, IT security, or virtualization technologies.
• Experience with CRM and trouble-ticket systems, databases, operating systems, IP networks, network management systems, or mission-critical digital radio systems.
• ITIL Foundation certification or theoretical knowledge of Service Desk, Incident Management, and Problem Management functions.
• Strong written and spoken English and Swedish are required. Security clearance is required.

Nice to have

• Knowledge of the Nokia DX platform.

Culture & Benefits

• Work on projects supporting public safety and security.
• Collaborate in a multicultural environment across countries and cultures.
• Develop expertise through ongoing projects and new tenders in diverse technical domains.
• Flexible hybrid working model balancing remote work with face-to-face office collaboration.
• Permanent employment with an inclusive and diversity-focused workplace.