Repair Coordinator (Fixed Term, 6 months)

Location: Onsite at the Stockholm office in Östermalm; candidates must be within commuting distance of the Stockholm region.

Company

hirify.global develops assistive communication solutions that help people with disabilities express themselves, connect with the world, and live richer lives.

What you will do

• Coordinate the recall repair cycle from incoming requests through the return of repaired devices.
• Create and process repair-related orders.
• Maintain accurate customer contact and case records in CRM and ERP systems.
• Communicate with customers, partners, and internal stakeholders about repair status, next steps, delays, and resolution timelines.
• Prepare shipping documentation and labels for the repair process.
• Contribute to work on the Navio product as part of a project team.

Requirements

• 1–3 years of experience in customer service or technical support, including resolving technical issues and supporting customer satisfaction.
• Familiarity with ERP and CRM systems; Salesforce and Microsoft Dynamics are preferred.
• Required familiarity with Microsoft 365 tools, including Outlook, Excel, and Teams.
• Professional fluency in written and spoken Swedish and English is required.
• Strong organizational skills, attention to detail, adaptability, and a customer-oriented mindset.
• Availability to work onsite in Stockholm for the six-month fixed-term assignment.

Culture & Benefits

• Work on products with a clear purpose of empowering people with disabilities.
• Collaborative work culture that welcomes individuality.
• Opportunities to develop efficient processes that directly affect customer experiences.
• Career growth within a dynamic global company.
• Support for maintaining flexibility outside of work.