Scaled Customer Success Manager (AI)

Location: On-site in Boston, New York City, or San Francisco

Company

Lovable is an AI-powered software creation platform that helps individuals and businesses build applications, with more than 60 million projects created since its launch.

What you will do

• Own post-purchase lifecycle communications and customer education across email, in-app guides, Slack, release communications, and re-engagement campaigns.
• Build Lovable’s customer education academy, including learning paths, curricula, courses, videos, labs, and certification-ready content.
• Host onboarding sessions, workshops, and feature deep-dives, and turn recordings into an on-demand education library.
• Design digital onboarding journeys and package repeatable content for Customer Success Managers to use with their accounts.
• Own a book of hundreds of scaled-segment accounts, managing renewals, account health, risk, adoption, and expansion opportunities.
• Partner with Support, Product, Sales, and Marketing to resolve blockers and share customer insights, success stories, and product feedback.

Requirements

• 6–8+ years of experience in scaled success, customer success, customer education, or post-sales roles.
• Direct ownership of renewals with a strong record of customer retention.
• Experience designing and delivering one-to-many programs, including curricula, academies, webinars, digital onboarding, lifecycle email, or community programs.
• Ability to prototype with modern tools, automate workflows, and use AI to extend program reach.
• Strong written and presentation skills, including the ability to create conversion-focused email sequences and present to large customer audiences.
• Data fluency, comfort with ambiguity, and a bias toward shipping and testing scalable programs.

Nice to have

• Experience with consumption- or credit-based pricing models.
• Experience with product-led growth to enterprise motions or developer- and builder-focused products.

Culture & Benefits

• Work in a fast-moving, talent-dense team focused on ownership, high velocity, and low-ego collaboration.
• Help define the operating model for a developing scaled customer success segment.
• Build programs that can graduate from individual account experiments to organization-wide adoption.