Senior Scaled Customer Success Manager (AI)

Location: Boston, United States; work arrangement: on-site

Company

Lovable is an AI-powered software creation platform that enables people and businesses to build applications with less technical expertise, time, and capital.

What you will do

• Own post-purchase lifecycle communications and customer education across email, in-app guides, Slack, release communications, and re-engagement programs.
• Architect the customer education academy, including learning paths, curricula, courses, videos, labs, and certification-ready materials.
• Build and host onboarding sessions, workshops, and feature deep-dives, while developing an on-demand content library.
• Design digital onboarding journeys with sequenced communications, in-app guidance, and self-service resources.
• Own a scaled portfolio of hundreds of accounts, managing account health, renewals, retention, adoption, risk, and expansion opportunities.
• Partner with Support, Product, Sales, and Marketing to resolve blockers, surface customer insights, and scale successful customer motions.

Requirements

• 6–8+ years of experience in scaled success, customer success, customer education, or post-sales roles.
• Direct ownership of renewals and a strong track record of customer retention.
• Experience designing and delivering one-to-many programs, including curricula, learning paths, academies, webinars, digital onboarding, lifecycle email, or community programs.
• Ability to prototype with modern tools, automate workflows, use Lovable, and apply AI to extend reach.
• Strong written and presentation skills, including writing conversion-focused email sequences and presenting to large customer groups.
• Data fluency, comfort with ambiguity, and a bias toward shipping and testing scalable programs.

Nice to have

• Experience with consumption- or credit-based pricing models.
• Experience with PLG-to-enterprise motions or developer- and builder-adjacent products.

Culture & Benefits

• Small, talent-dense teams working at high velocity.
• Culture based on extreme ownership, low-ego collaboration, and rapid delivery.
• Opportunity to help define the operating model for a newly developing scaled customer success segment.
• Work alongside teams in Stockholm, London, Boston, New York, and San Francisco.