Inside Sales Lead

TL;DR

Inside Sales Lead: Leading a team of Sales Administration professionals and owning order-to-delivery execution for external and intercompany customers with an accent on export & compliance, cross-functional coordination, and KPI-driven continuous improvement. Focus on managing strategic customer relationships, resolving complex escalations, and ensuring accurate order processing and fulfillment across multiple Italian sites.

Location: Hybrid – Malnate (VA), Varese, Italy

Salary: €55,000–€60,000 annual gross

Company

hirify.global is a performance-focused company that delivers technical solutions through innovation, customer focus, and continuous improvement.

What you will do

• Lead, coach, and develop a team of ~10 Sales Administration professionals across multiple Italian sites.
• Own the complete order-to-delivery process, ensuring accurate and timely processing of orders, quotations, shipping documentation, and commercial records.
• Act as the primary interface between Sales, Supply Chain, Procurement, Logistics, Finance, and Operations to support customer satisfaction and efficient fulfillment.
• Manage relationships with selected strategic customers and key accounts, including handling escalations and coordinating resolution of complex issues.
• Oversee export activities, customs documentation, licensing requirements, and compliance with trade regulations and export controls.
• Drive continuous improvement by standardizing processes and developing KPIs for service levels, order fulfillment, and customer satisfaction.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.
• Experience leading teams in a multinational manufacturing environment is strongly preferred.
• Fluent Italian and English.
• Strong knowledge of ERP-based commercial processes (SAP, Oracle, or equivalent) and advanced Microsoft Office skills.
• Strong understanding of export documentation and international trade processes.

Culture & Benefits

• Hybrid working arrangement (“smart working” options) aligned with the TERZIARIO National Collective Agreement (CCNL).
• Supplementary health insurance and welfare benefits under CCNL.
• Profit-sharing scheme based on company performance and applicable agreements.
• Additional local benefits, including professional and non-professional accident insurance.

Hiring process

• Interviews with sales leadership and cross-functional stakeholders to assess leadership, commercial operations, and compliance experience.
• Discussion of fit for managing strategic accounts, order-to-delivery execution, and KPI-driven continuous improvement.