Account Manager

TL;DR

Account Manager (B2B): Own a portfolio of business customers, drive long-term growth through strategic account management, and coordinate internal resources to support product adoption and deployment. Focus on balancing commercial ownership with trusted advisory, identifying upsell/cross-sell opportunities, managing renewals and at-risk accounts, and delivering measurable revenue impact.

Company

hirify.global develops web data gathering solutions for enterprise clients.

What you will do

• Own a portfolio of business customers by understanding goals, product usage, risks, and growth potential.
• Communicate with customers regularly to ensure product value, answer commercial/product questions, and identify support needs.
• Identify upsell and cross-sell opportunities, qualify them, and move them through the opportunity pipeline.
• Support product adoption and deployment by coordinating internal resources, clarifying expectations, and removing blockers.
• Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks affecting retention.
• Lead strategic account management activities, including account planning, at-risk management, and client visits/business trips when relevant.

Requirements

• Several years of experience managing customer relationships or customer engagements with a proven track record of positive outcomes.
• Strong relationship management and problem-solving skills to turn customer needs into action.
• English: excellent written and verbal communication skills.
• Creative, out-of-the-box approach to identify opportunities and grow accounts.
• Data-driven approach to sales with knowledge or experience using key sales and mailing tools.
• Experience working with international B2B clients and prior experience in the technology sector.

Culture & Benefits

• Hybrid work (3 office days/2 WFH) plus WFA options.
• Private health insurance, 24/7 gym, and access to physical well-being specialists and psychologist/psychotherapist sessions.
• Yearly workation, extra days off, and team building budget.
• Growth & learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge sharing.
• Inclusive family-related time-off policy and special Tesonet product deals.

Hiring process

• Contact with the recruiter to discuss fit and compensation expectations.

Location: Warsaw, Poland (and Vilnius, Lithuania)

Salary: 11000-19000 PLN/month + bonuses