Activate Sales Executive (SaaS)

TL;DR

Activate Sales Executive (SaaS): Managing and growing relationships with key customers and expanding business opportunities with an accent on customer retention, product adoption, and value maximization. Focus on onboarding new clients, identifying upselling opportunities, and collaborating with internal teams to optimize the customer lifecycle.

Location: Vilnius, Lithuania

Compensation: EUR 27,600 - 34,380 yearly

Company

NIQ is the world’s leading consumer intelligence company, delivering a comprehensive understanding of consumer buying behavior through advanced analytics.

What you will do

• Manage and grow relationships with key customers, serving as their primary point of contact.
• Onboard new clients and guide them through product setup, training, and initial usage.
• Identify and execute upselling and cross-selling opportunities to expand business.
• Conduct regular check-ins and business reviews to assess progress and gather feedback.
• Develop customer success strategies and monitor health metrics to maximize product value.
• Liaise between customers and internal product development, sales, and support teams.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience in customer success, account management, or customer service.
• Ability to analyze customer data and usage trends to identify improvements.
• Strong interpersonal and negotiation skills for managing complex accounts.
• Familiarity with CRM tools, customer success platforms, and analytics software.
• Professional English and local language proficiency required.

Nice to have

• Advanced degree in Business, Marketing, or a related field.
• Relevant certifications such as Success HACKER or CSM.
• Experience in SaaS, technology, or FMCG industries.
• Experience managing large enterprise-level accounts.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).