Operations Team Lead (Insurance)

TL;DR

Operations Team Lead (Insurance): Managing team performance and operational workflows within the insurance sector with an accent on coaching, decision-making, and analytical problem-solving. Focus on driving teams to achieve metric goals and ensuring the successful delivery of monthly operational tasks.

Location: Must be based in Quezon City, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms and deep domain expertise to serve over 700 clients across diverse industries.

What you will do

• Manage and oversee daily team performance and operational output.
• Provide effective coaching and constructive feedback to subordinates to foster professional growth.
• Lead teams to achieve key performance metrics and meet monthly deliverables.
• Perform administrative tasks to support operational efficiency.
• Ensure high standards of service delivery and problem resolution.

Requirements

• Must be based in Quezon City, Philippines
• Completed at least 2 years of college education.
• Minimum of 2 years of relevant professional experience.
• Prior experience handling insurance accounts is preferred.
• Strong problem-solving, decision-making, and analytical skills.

Culture & Benefits

• Free HMO coverage from day one, including domestic partners.
• Structured career path with internal progression opportunities.
• Comprehensive skills training and professional development programs.
• Paid leaves and annual performance appraisals.
• Safe and supportive work environment with a focus on employee engagement.