Insurance Team Manager (Life & Disability)

Location: Onsite in Taguig City, Philippines

Company

hirify.global is a digital business transformation and business process outsourcing company supporting global clients through AI, automation, cloud engineering, and advanced analytics.

What you will do

• Lead, coach, and develop insurance professionals supporting Life and Disability Insurance programs.
• Drive employee engagement, accountability, performance reviews, and development discussions.
• Manage relationships with internal and external stakeholders, resolve issues, and support program enhancements.
• Monitor KPIs and develop data-driven action plans to improve efficiency, quality, productivity, and customer outcomes.
• Ensure adherence to SLAs, quality standards, compliance requirements, and operational policies.
• Partner with training and quality teams to address skill gaps and support continuous learning.

Requirements

• At least 3 years of experience as a Team Manager or Operations Leader in a contact center or BPO environment.
• At least 3 years of experience in Life Insurance and/or Disability Insurance operations.
• At least 3 years of experience managing inbound contact center teams.
• Strong knowledge of Disability products, including Short-Term Disability, Long-Term Disability, FMLA, and state leave programs.
• Experience analyzing data, identifying trends, and implementing performance improvement strategies, with strong leadership, coaching, problem-solving, and communication skills.
• Willingness to work onsite in Taguig City, Philippines. Proficiency in Microsoft Office applications is required.

Nice to have

• Bachelor's degree in any field.
• Experience supporting US-based insurance clients.
• Background in claims administration, benefits management, or workforce management.

Culture & Benefits

• Lead high-performing teams within an insurance operations organization.
• Work with global clients and industry experts.
• Drive process improvements and operational innovation.
• Gain exposure to AI, automation, cloud engineering, advanced analytics, and digital solutions.
• Build leadership experience in a fast-growing organization.