Deputy Team Leader (Casualty Claims)

Location: Leeds, hybrid — 1 day in the office and 4 days from home

Company

hirify.global provides legal and claims solutions to insurers, businesses, brokers, corporates, and public-sector clients, managing high-volume insurance claims through specialist expertise, technology, and innovation.

What you will do

• Handle approximately 150 complex EL, PL, product, and property damage claims.
• Review and allocate new claims, set strategies, assess initial reserves, approve payments within authority levels, and refer files to litigation when required.
• Conduct peer reviews and quality reviews, provide constructive feedback, and identify training needs.
• Support the Team Leader with operational planning, weekly statistics, team meetings, motivation, engagement, and compliance with client protocols, SLAs, and KPIs.
• Hold regular one-to-one meetings, monitor performance and attendance, support performance reviews, and assist with recruitment, onboarding, training, and supervision.
• Manage client inboxes and queries and contribute to client review meetings.

Requirements

• Highly developed knowledge of claims processes, systems, and procedures.
• Sound technical knowledge of EL/PL claims.
• Excellent analytical, problem-solving, communication, and organisational skills.
• Ability to provide balanced feedback, influence and negotiate, and respond to changing client requirements.
• Understanding of best practice, client protocols, commercial awareness, and business development strategies.
• Availability for 35 hours per week, Monday to Friday, 9am–5pm, with regular office attendance in Leeds.

Culture & Benefits

• hirify.global Incentive Plan.
• 25 days of annual leave, increasing with service, with the option to buy or sell 3 days.
• Healthcare cash plan, online GP access, mental health and wellbeing support, and financial and legal wellbeing services.
• Death-in-service cover after one year and pension contributions of 5% employee and 3% employer.
• Employee resource groups, volunteering programme, and access to cycle, technology, gym, season-ticket, retail, and leisure discounts after probation.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.