Deputy Team Leader (Casualty Claims)

Location: Leeds, United Kingdom; hybrid schedule with 1 day in the office and 4 days from home.

Working hours: 35 hours per week, Monday to Friday, 9:00–17:00 with a one-hour unpaid lunch break.

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers across the insurance sector, combining claims expertise, technology, and innovation.

What you will do

• Manage a varied caseload of approximately 150 complex EL, PL, product, and property damage claims.
• Review and allocate new claims, set strategies, establish initial reserves, and approve payments within delegated authority.
• Complete peer reviews, provide feedback, identify training needs, and support quality standards across the team.
• Assist the Team Leader with operational planning, weekly statistics, client queries, meetings, and compliance with protocols, SLAs, and KPIs.
• Conduct regular one-to-ones, monitor performance and attendance, support performance reviews, and assist with recruitment and onboarding.
• Refer files to litigation when required and maintain accurate claims management system records.

Requirements

• Highly developed knowledge of claims processes, systems, and procedures.
• Sound technical knowledge of EL/PL claims.
• Strong analytical, problem-solving, communication, organisation, influencing, and negotiation skills.
• Ability to provide balanced feedback and support the development of junior colleagues.
• Understanding of client protocols, changing client requirements, best practice, and commercial considerations.
• Ability to work in a hybrid arrangement based in Leeds, including one office day per week.

Culture & Benefits

• Values-led culture focused on being Connected, Dynamic, Innovative, and succeeding together.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to 3 days.
• Healthcare cash plan, online GP access, mental health support, and wellbeing services.
• 5% employee pension contribution and 3% employer contribution.
• Employee resource groups, volunteering programme, and access to retail, travel, gym, technology, and cycle-to-work benefits.
• hirify.global Incentive Plan and death-in-service benefit after one year of service.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.