Digital Operations Supervisor

TL;DR

Digital Operations Supervisor (dNOC): Oversee end-to-end distribution operations for live events and linear channels in a 24x7 digital NOC, with an accent on maintaining QoS/QoE, leading daily operational decision-making, and optimizing workflows across the content supply chain. Focus on reliability execution, performance metrics analysis, shift coverage, and coordinating training/documentation while partnering with engineering and external distribution partners.

Company

hirify.global is a global media and entertainment company creating and distributing content across film, television, streaming, and theme parks.

What you will do

• Drive day-to-day execution of the dNOC operation supporting linear handoffs (broadcast and streaming) and live event distribution.
• Maintain reliability standards by overseeing workflow execution and adhering to established performance thresholds.
• Lead daily operational decision-making, procedural direction, and onboarding of new systems and processes.
• Establish workflow documentation, orchestrate training certifications, and support high-profile event preparation and execution.
• Generate performance metrics, analyze issue trends/discrepancies, and manage shift scheduling for proper operational coverage.
• Partner with engineering teams on terrestrial and cloud distribution architectures and collaborate with internal/external clients and distribution partners.

Requirements

• Location/Authorization: Must be willing to work at the Stamford, Connecticut facility and have unrestricted employment authorization in the US.
• Hybrid schedule: contribute from the office a minimum of four days per week (company may change in-office requirements).
• 3+ years Network Operations, Digital Operation, or Media Operations facility experience.
• 3+ years industry, database, or related analytic experience.
• 3+ years experience in a support technical role and customer/client/vendor-facing work.
• Ability to work or be on call at any time for a 24x7x365 operation, sometimes on short notice.

Culture & Benefits

• Company-sponsored benefits including medical, dental, and vision insurance, 401(k), paid leave, and tuition reimbursement.
• Tuition reimbursement and a variety of additional discounts and perks.
• 24x7x365 operational environment with on-call coverage expectations.

Hiring process

• External candidates may be required to attend an in-person interview at an hirify.global location prior to a hiring decision.