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Senior Account Executive - Austria & Switzerland (m/f/d) (SaaS)
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TL;DR
Senior Account Executive - Austria & Switzerland (m/f/d) (SaaS): Driving new-customer acquisition and revenue growth for Freshservice SaaS products across Austria and Switzerland with an accent on prospecting, pipeline development, stakeholder mapping, and closing mid-market opportunities. Focus on coordinating BDR and presales resources, forecasting sales performance, and building expertise in CRM, ITSM, and employee experience solutions.
Location: Berlin, Germany with a hybrid setup (3 days in the Berlin office and 2 days from home), or 100% remote from anywhere in Germany. Regular travel to customer locations and customer-focused events is required.
Company
provides SaaS solutions for customer and employee experiences, including Freshservice, and serves more than 72,000 organisations with a global workforce of over 4,500 colleagues.
What you will do
- Drive revenue growth and acquire new mid-market customers across Austria and Switzerland.
- Define and execute regional sales action plans with the manager to achieve and exceed targets.
- Prospect, qualify, map stakeholders, manage the sales pipeline, and close opportunities.
- Collaborate with marketing, presales, and BDRs on campaigns and customer acquisition.
- Support BDR and presales representatives in reaching individual sales goals.
- Report pipeline status and sales forecasts to the Sales Manager.
Requirements
- At least 3 years of sales experience, preferably in inside or field sales within a high-velocity software environment.
- Consistent overachievement of sales goals in a large geographic territory while selling technical products.
- Experience or domain knowledge in SaaS, CSM, CRM, or ITSM is advantageous.
- Strong customer orientation, communication, consultancy, learning, and CRM skills.
- Self-directed, resourceful, highly motivated, and committed to achieving sales goals.
- Fluent English and native-level German are required.
Culture & Benefits
- Choice of a hybrid setup in Berlin or fully remote work from Germany.
- Collaboration with marketing, presales, BDRs, and sales leadership.
- Work in a global, diverse, and equal-opportunity environment.
- Opportunity to develop expertise in SaaS products, CRM systems, ITSM, and solutions.
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