GDS Travel Specialist (Travel)

TL;DR

GDS Travel Specialist (Travel): Managing end-to-end travel bookings and customer inquiries using Global Distribution Systems with an accent on ticketing accuracy and service quality. Focus on issuing, reissuing, and refunding flight tickets while maintaining high standards of traveler support in a fast-paced environment.

Location: Quezon City, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms and deep domain expertise to serve over 700 clients across diverse industries.

What you will do

• Provide exceptional customer service to travelers.
• Book flights, hotels, and cars using Global Distribution Systems (GDS).
• Issue, reissue, and process refunds for flight tickets.
• Respond to traveler inquiries and resolve issues efficiently.

Requirements

• At least 1 year of experience using GDS.
• Proficiency in GDS commands for booking and travel management.
• Excellent customer service skills and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• High school graduate or higher.

Culture & Benefits

• Structured career path and professional development opportunities.
• Access to coaching and mentoring programs.
• Culture of outperformance and employee engagement.
• Opportunities to contribute to community initiatives through the hirify.global Cares Foundation.