Remote Guest Experience Coordinator (Hospitality)

Location: Work from home in the Philippines; cities listed as Ortigas, Alabang, Pampanga, or Cebu. Schedule: 05:00–14:00 Philippines time, aligned with 07:00–17:00 AEST.

Company

hirify.global provides remote staffing services supporting an Australian hospitality business operating sophisticated short-stay apartments in major urban centres.

What you will do

• Manage inboxes, electronic correspondence, filing, and daily operational checklists.
• Respond to guest enquiries by phone, email, live chat, and messaging platforms.
• Provide information about rooms, rates, amenities, policies, and local attractions while handling complaints and service recovery.
• Manage room and hotel access, including mobile keys, digital access, replacement keys, lockouts, and access changes.
• Create, modify, cancel, and confirm reservations in the PMS; update Expedia, Booking.com, and other OTA platforms.
• Coordinate pre-arrival requests, special occasions, post-stay follow-ups, billing queries, guest profiles, and internal notes.

Requirements

• At least 3 years of experience in hotel, hospitality, guest services, reservations, or front office work.
• Bachelor’s degree in Hotel and Restaurant Management, Hospitality Management, Tourism, or a related field.
• Previous experience in the hotel, hospitality, or accommodation industry is required.
• Experience with a Property Management System; MEWS experience is highly preferred.
• Experience handling reservations, guest communications, check-in/check-out support, service recovery, and multiple booking or communication systems.
• Strong organisation, attention to detail, customer service, communication, problem-solving, and escalation skills.

Culture & Benefits

• HMO, dental, and life insurance for the employee and one free dependent from day one.
• Uncapped placement incentives.
• Ongoing training and upskilling opportunities.
• Paid birthday, vacation, medical, and maternity leave; up to 6 vacation days may be converted to cash on the anniversary.
• Employee engagement activities including year-end parties, family days, and team building.