Associate Director, Medical Information (Pharmaceuticals)

TL;DR

Associate Director, Medical Information (Pharmaceuticals): Oversight and management of the Medical Information Contact Center (MICC) and client relationships with an accent on operational strategy and people leadership. Focus on ensuring high-quality medical inquiry responses, maintaining regulatory compliance with EMA, and managing P&L and KPIs for pharmaceutical clients.

Location: Remote (EU/UK). Must be legally eligible to work in the European Union or the UK. Ideally located in Poland, Ireland, UK, Italy, Portugal, Germany, or Spain.

Company

Global commercialization services provider for the life sciences industry, supporting over 650 biotech and pharmaceutical clients.

What you will do

• Manage, mentor, and coach direct reports, including Medical Information Specialists and Managers.
• Provide oversight for assigned clients, ensuring deliverables meet KPIs and service level agreements.
• Direct daily MICC operations, including workload monitoring and staff reassignment.
• Develop and execute Medical Information operational strategies and strategic initiatives.
• Manage client invoicing, SOWs, and P&L for assigned projects.
• Triage and respond to unsolicited medical inquiries from healthcare professionals and patients.

Requirements

• Master of Science (MSc) degree in Life Sciences or healthcare.
• 5+ years of experience in Medical Information or the pharmaceutical industry.
• Legal eligibility to work in the European Union or the UK.
• Detailed knowledge of EMA and local regulations affecting biologics and pharmaceuticals.
• Experience in planning and delivering effective training programs.
• Fluent English proficiency.

Nice to have

• Advanced Healthcare Degree (PharmD or equivalent) or MBA in Regulatory Science.
• Pharmacist license.
• Fluency in one or more additional European languages (B2+).
• Strong strategic and analytical thinking skills.

Culture & Benefits

• Certified Great Place to Work with a global team of 7,000+ employees.
• Inclusive culture embracing diversity and professional growth.
• Focus on patient-mindedness and innovation in healthcare.
• Opportunity to work in a high-impact role serving a wide range of biotech and pharma clients.