Commercial Account Manager (AI)

TL;DR

Commercial Account Manager (AI): Driving retention, expansion, and customer success for Replit's AI-powered software creation platform with an accent on maximizing customer value and sustainable revenue growth. Focus on onboarding, guiding customers through evolving features, and executing renewal processes.

Location: Hybrid in Foster City, CA, with an in-office requirement of Monday, Wednesday, and Friday.

Salary: $140,000–$240,000

Company

Replit is a rapidly growing agentic software creation platform that enables anyone to build applications using natural language and AI.

What you will do

• Serve as primary relationship owner for an assigned customer portfolio, ensuring high satisfaction and retention.
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
• Lead onboarding programs to accelerate customer time-to-value and platform adoption.
• Guide customers through Replit's rapidly evolving feature set, including AI Agent capabilities.
• Execute renewal processes with a focus on expansion and long-term partnership development.
• Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance.

Requirements

• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales, preferably in SaaS or developer tools.
• Excellent communication skills, able to explain technical concepts to non-technical audiences.
• Proven track record of meeting or exceeding renewal and expansion revenue targets.
• Experience managing customer relationships from onboarding through renewal and expansion.
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot).
• Strong problem-solving skills and a consultative approach to customer challenges.

Nice to have

• Active Replit user or experience at an early-stage startup/developer tools company.
• Experience with rapid prototyping, product development workflows, or business process automation.
• Background in customer success at companies serving technical or semi-technical user bases.
• Degree in Computer Science, Engineering, Business, or related field.

Culture & Benefits

• Competitive Salary & Equity.
• 401(k) Program, Health, Dental, Vision, and Life Insurance.
• Paid Parental, Medical, Caregiver Leave, and Flexible Time Off.
• Commuter Benefits and Monthly Wellness Stipend.
• Autonomous Work Environment and In-Office Set-Up Reimbursement.
• Quarterly Team Gatherings and In-Office Amenities.