Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI/MarTech): Managing a portfolio of enterprise clients to drive adoption and value of generative AI search optimization software with an accent on strategic recommendations and account growth. Focus on translating platform data into actionable insights and ensuring high retention through strategic account planning.

Location: Must be based in Salt Lake City, Utah

Salary: $110K – $140K

Company

hirify.global is a venture-backed startup helping brands optimize their visibility and discovery on AI platforms like ChatGPT, Claude, and Gemini.

What you will do

• Manage a portfolio of 10-20 enterprise clients to maximize the impact of generative AI search optimization software.
• Translate platform data into strategic recommendations to improve visibility and optimization tailored to client business goals.
• Guide clients through onboarding, education, and adoption journeys to ensure high engagement and retention.
• Conduct quarterly business reviews and content strategy sessions focused on AI-discovery performance.
• Develop and maintain strategic account plans to align with client priorities and value drivers.
• Identify and drive account expansion opportunities by integrating the platform into regular client workflows.

Requirements

• 5+ years of experience in customer success or account management, preferably in a marketing-focused SaaS company.
• Location: Must be based in Salt Lake City, Utah.
• Proven experience managing a strategic enterprise book of business.
• Demonstrated fluency with AI tools for research, analysis, and problem-solving.
• Strong communication skills for turning technical insights into persuasive strategic action plans.
• Ability to operate in ambiguity and a team-first orientation.

Culture & Benefits

• Ownership through equity in a fast-growing, category-defining company.
• Comprehensive medical, dental, vision, and life & disability insurance.
• Financial wellness with 401(k) and a home office stipend.
• Flexible PTO and remote support, including phone and internet reimbursement.
• L&D budget for courses and conferences to support professional growth.
• Paid parental leave and team offsites.