Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI/MarTech): Managing a portfolio of enterprise clients to maximize the adoption of generative AI search optimization software with an accent on strategic recommendations and content visibility. Focus on driving measurable improvements in AI-discovery performance and ensuring high client retention.

Location: Hybrid in New York City (3x/week in-office)

Salary: $120K – $150K base + Equity

Company

hirify.global is a venture-backed startup helping brands optimize their discoverability and visibility on AI platforms like ChatGPT, Claude, and Gemini.

What you will do

• Act as the primary point of contact for 10-20 enterprise-level clients to maximize the impact of generative AI search optimization software.
• Translate platform data into strategic recommendations tailored to business goals to drive visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys to ensure high engagement and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on AI-discovery performance.
• Develop and maintain strategic account plans to ensure alignment on client priorities and value drivers.

Requirements

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
• Must be based in New York City for a hybrid work arrangement (3x/week in-office).
• Demonstrated fluency with AI tools in daily workflows for research, analysis, and problem-solving.
• Proven experience managing a strategic enterprise book of business with established playbooks.
• Strong communication skills to turn complex technical insights into persuasive strategic action plans.
• Comfort operating in ambiguity and a team-first orientation.

Culture & Benefits

• Ownership through equity in a fast-growing, category-defining company.
• Comprehensive health package including medical, dental, vision, and life & disability insurance.
• Financial wellness via 401(k) and a dedicated L&D budget for professional growth.
• Flexible PTO and paid parental leave.
• Practical support including a home office stipend and phone/internet reimbursement.
• Collaborative environment with team offsites.