Sr. Technical Account Manager (IAM)

TL;DR

Sr. Technical Account Manager (IAM): Developing architectural blueprints and driving adoption of new identity capabilities with an accent on hybrid IT environments and complex security protocols. Focus on translating raw field friction into actionable product signals and scaling specialized expertise across a global organization.

Location: Must be based in the US; remote possible, hybrid options available (e.g., Chicago, IL)

Salary: $160,000 — $220,000 USD

Company

Okta is The World’s Identity Company, providing secure and flexible access, authentication, and automation infrastructure that puts identity at the heart of business security.

What you will do

• Advise early-adopter customers on architectural best practices and product adoption during high-priority launch windows.
• Lead targeted, time-boxed technical sprints with high-value customers to bridge the technical value gap post-sale.
• Translate raw technical telemetry from customers into actionable, ARR-weighted product signals for Product Management and Engineering.
• Document repeatable adoption patterns and configuration models into structured engineering playbooks.
• Partner with Product Acceleration and Forward Deployed Engineering teams to align customer roadmaps with product rollouts.
• Evaluate early-stage software and co-author operational "Go/No-Go" criteria for broad TAM support.

Requirements

• 8+ years of total experience in IT, with at least 4 years as a TAM, Solutions Architect, or Technical Consultant in the IAM space.
• Deep expertise in identity federation and access control protocols, including SAML 2.0, OAuth, and OpenID Connect.
• Proficiency in SaaS deployments (Salesforce, Office 365, Workday) and lifecycle management (SCIM, Workflows).
• Strong operational understanding of web-scale infrastructure, including RTO and RPO.
• Must be based in the United States.
• Ability to travel up to 20% of the time.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) and flexible spending account (FSA).
• Paid leave, including PTO and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Access to a global community spanning over 20 offices worldwide.