Technical Account Manager (Identity & Access)

TL;DR

Technical Account Manager (Identity & Access): Managing post-sales technical relationships and driving product adoption for strategic accounts with an accent on identity and access management technologies. Focus on architecting security solutions, resolving technical roadblocks, and aligning product roadmaps with customer business goals.

Location: Remote (US), must be available during U.S. Eastern Time Zone (ET) hours

Salary: OTE $160,000 - $200,000

Company

hirify.global provides modern tools for building secure, trusted, and end-to-end digital identity journeys for large-scale enterprises.

What you will do

• Drive customer success and adoption of the Transmit platform for strategic accounts.
• Act as a technical champion, providing guidance on leveraging solutions to meet business outcomes.
• Partner with Product, R&D, and Professional Services to ensure seamless onboarding and ROI.
• Identify and resolve technical roadblocks and architect solutions for specific security needs.
• Lead post-sales technical responses during incidents and manage product roadmap alignment.
• Conduct Quarterly Business Reviews (QBRs) and lead customer enablement sessions.

Requirements

• Technical leadership experience in B2B SaaS Customer Success, Solution Engineering, or TAM roles.
• Deep expertise in Identity and Access technologies: SSO, SAML, OAuth, OIDC, RBAC, REST APIs, and WebAuthn (FIDO2).
• Technical familiarity with cloud architectures (AWS, Azure, GCP) and Kubernetes/OpenShift.
• Proven ability to nurture executive-level relationships and lead cross-functional teams.
• Willingness to travel to EMEA up to once a month.

Nice to have

• Previous experience building out TAM or Customer Success teams and processes.
• Demonstrated project management experience.

Culture & Benefits

• Competitive salary and equity.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements and remote options.
• Collaborative environment focused on innovation.