Commercial Customer Success Manager (AI)

TL;DR

Commercial Customer Success Manager (AI): Managing the full customer journey for an AI-powered code review platform with an accent on engagement, adoption, and account expansion. Focus on building relationships with technical stakeholders, optimizing product value, and driving renewals.

Location: London

Salary: £90,000 - £150,000 OTE

Company

hirify.global is an innovative R&D company focused on building Gen AI-driven code reviewers to create a symbiotic partnership between humans and advanced algorithms.

What you will do

• Build and maintain strong relationships with customers to understand their business objectives.
• Drive engagement and adoption throughout the entire customer journey.
• Manage a book of business, including owning renewals and expansion opportunities.
• Act as a product expert, educating customers to maximize the value of the platform.
• Advocate for customer needs internally to influence the product roadmap.
• Develop and present periodic reviews to customer leadership.

Requirements

• 3+ years of experience in customer success or account management.
• Technical competency to engage with both software development practitioners and CxO-level stakeholders.
• Proficiency with sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• Familiarity with modern software development practices (Git, GitHub, CI/CD, VS Code).
• Business fluency in spoken and written English.
• Ability to travel about 25% of the time to meet with customers.

Nice to have

• Experience with code review processes, tools, and AI/open-source technologies.
• Experience with GTM at early-stage, high-growth, VC-backed startups.
• Familiarity with Git providers (Bitbucket, GitLab, Azure DevOps) and cloud-native technologies.
• Knowledge of observability, RCA, and debugging practices.

Culture & Benefits

• Work on cutting-edge technology with real-world impact.
• Collaborative and innovative environment prioritizing collective intelligence.
• Competitive salary, equity, and professional development opportunities.
• Impact-driven culture focused on crafting intuitive tools for developers.