Customer Success Account Manager (Fintech)

TL;DR

Customer Success Account Manager (Fintech): Managing a portfolio of DACH and Benelux merchants to drive growth and ensure long-term retention with an accent on commercial ownership and product expertise. Focus on identifying revenue opportunities, mitigating churn, and delivering actionable insights to high-value customers.

Location: Must be based in the UK (London or Leeds)

Salary: £76,800–£115,200

Company

A global bank payment company processing over US$130bn annually for businesses worldwide through direct debit and open banking solutions.

What you will do

• Take full commercial ownership of a portfolio of 150+ DACH customers with $3M+ ARR.
• Identify and secure opportunities to increase transaction volume and customer engagement.
• Manage renewals and proactively mitigate churn risks to ensure portfolio stability.
• Provide regular performance reporting and strategic insights during customer success reviews.
• Develop deep product expertise to optimize usage scenarios and demonstrate value to merchants.
• Partner cross-functionally to improve operational effectiveness and customer outcomes.

Requirements

• Native or professional level German and fluent English proficiency.
• Proven track record in managing and growing a portfolio of accounts.
• Strong verbal communication skills for video calls, emails, and in-person meetings.
• Experience prioritizing time between multiple important and urgent issues.
• Operational mindset with a focus on improving effectiveness and efficiency.
• Must be based in the UK with the ability to work from London or Leeds offices.

Nice to have

• Proficiency in Dutch or French.

Culture & Benefits

• Adaptive working policy allowing for flexible work arrangements.
• Work away scheme enabling up to 90 days of remote work from outside your country of residence.
• Equity participation for all permanent employees.
• Generous holiday allowance plus 3 volunteer days and 4 business-wide wellness days.
• Annual learning budget for professional development.
• Comprehensive medical cover and wellbeing support.