Operational Enablement Manager (Cloud Managed Services)

TL;DR

Operational Enablement Manager (Cloud Managed Services): Owning and governing the end-to-end operational and financial lifecycle of cloud managed services with an accent on service delivery standardization, financial governance, and intelligent automation. Focus on building an internal Center of Competency, driving AI-assisted tooling adoption, and ensuring consistent margin performance across global engagements.

Location: Remote (Global)

Company

hirify.global is a global IT services and consulting company that supports digital transformation for large enterprises, operating in over 25 countries with a culture of relentless performance.

What you will do

• Govern ITSM-aligned processes across the full service lifecycle and standardize delivery workflows.
• Manage the financial lifecycle of service subscriptions, including forecasting, cost optimization, and margin analysis.
• Embed AI-assisted automation to shift operations from reactive to proactive models.
• Own resource allocation, utilization, and capacity planning across the managed services portfolio.
• Bridge delivery and cross-functional teams to translate operational insights into scalable service components.
• Drive organizational change and develop enablement programs to close capability gaps.

Requirements

• 3+ years of experience in Service Delivery, Managed Services, or Technical Operations management within IT services.
• 1+ year of hands-on experience in cloud-managed services operations.
• Deep practical knowledge of ITSM frameworks in complex, client-facing delivery environments.
• Proven experience in operational financial modeling, including service planning and margin analysis.
• Proficiency with ITSM platforms like ServiceNow or Jira and project management tools.
• Working knowledge of automation frameworks and AI-assisted tooling applied to service operations.

Culture & Benefits

• ForeverRemote work culture providing flexibility.
• Comprehensive compensation package including health insurance and language courses.
• Extensive professional development opportunities, including certifications and mentorship programs.
• Global impact through collaboration on projects for top-tier international clients.
• Supportive, multicultural environment with a focus on social sustainability and inclusive values.