Service Catalogue Manager

TL;DR

Service Catalogue Manager: Managing and maintaining the IT Service Catalogue and Service Request Catalogue with an accent on practice definition, KPI reporting, and ITSM solution alignment. Focus on ensuring data accuracy, creating user-oriented service descriptions, and driving continuous improvement across the IT service lifecycle.

Location: Warsaw, Poland (Onsite)

Company

hirify.global, part of Accenture, specializes in managing complex public sector IT projects, including systems integration, informatics, and analytics.

What you will do

• Manage and maintain the Service Catalogue, Service Requests, and Service Offerings.
• Define, execute, and monitor Service Catalogue Management practices and KPIs.
• Ensure the IT Service Catalogue is accurately reflected within the ITSM solution.
• Prepare communication for end users regarding new or retired IT services.
• Develop policies and Standard Operating Procedures (SOPs) for service management.
• Collaborate with stakeholders to gather, document, and validate service requirements.

Requirements

• At least 5 years of professional IT experience, with at least 2 years in a similar role.
• Excellent practical knowledge of IT Service Management and hands-on experience with ITSM solutions.
• Solid understanding of the IT service lifecycle and complex information systems.
• Experience applying internal IT policies to service definitions and maintaining data quality.
• Ability to produce and interpret KPIs to drive continuous service improvements.
• Strong communication skills for creating clear, user-oriented service descriptions.

Nice to have

• ITIL Expert certificate.

Culture & Benefits

• Opportunity to work within a large-scale organization backed by Accenture.
• Focus on professional growth in complex public sector IT environments.
• Engagement in diverse ITIL practices and service management strategy.