Strategic Account Manager (Ecommerce)

TL;DR

Strategic Account Manager (Ecommerce): Managing high-impact strategic accounts to drive growth, product adoption, and executive relationships with an accent on commercial strategy and project execution. Focus on coordinating cross-functional workstreams, optimizing account outcomes using AI tools, and navigating high-pressure client conversations.

Location: On-site in New York, NY (minimum 4 days per week in office)

Salary: $175,000 - $325,000 (Total Compensation)

Company

hirify.global is a global AI-first leader in ecommerce that optimizes real-time relevance during the transaction moment for leading companies.

What you will do

• Own day-to-day strategic account management, driving measurable growth and expansion across multiple products.
• Coordinate product, commercial, operational, and technical workstreams as a central quarterback for internal and external stakeholders.
• Lead account planning and execution through Mutual Action Plans, Joint Business Plans, and QBRs.
• Build and maintain durable relationships with senior client stakeholders and manage high-stakes conversations.
• Utilize data analysis and AI-enabled tools to identify growth opportunities and optimize account outcomes.

Requirements

• 5+ years of experience in client success, strategic account management, consulting, or partnerships within fast-paced tech, ecommerce, or payments environments.
• Strong technical and commercial acumen to lead product conversations and translate complexity into client recommendations.
• Exceptional program management skills with a proven ability to run concurrent workstreams in ambiguous settings.
• Excellent stakeholder management skills and the ability to influence cross-functional partners.
• Location: Must be based in New York, NY.

Culture & Benefits

• Equity grants for every employee.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit).
• 4% 401K matching plan and fully funded premium health insurance.
• Catered daily lunch, healthy snacks, and gym membership.
• Dog-friendly office and extra leave options, including sabbatical leave.