Head of Account Expansion & Success (SaaS)

TL;DR

Head of Account Expansion & Success (SaaS): Leading post-sale revenue growth for acquired businesses including Leonardo AI, Flourish, and Remove.bg with an accent on renewals, expansions, and NRR. Focus on building scalable CS playbooks, driving platform migrations, and developing a commercially sharp leadership team across EMEA, AMER, and APJ.

Location: London, United Kingdom. Flexible work options: in-office, hybrid, or remote.

Company

Canva is a global design platform redefining how the world experiences design.

What you will do

• Own the post-sale revenue number, focusing on renewals and expansions for Leonardo AI, Flourish, and Remove.bg.
• Lead and develop a team of CSMs and AEs across EMEA, AMER, and APJ.
• Establish commercial operating rhythms, including pipeline reviews and renewal forecasting.
• Drive the Canva Paper migration for existing customers while capturing upsell opportunities.
• Partner with Regional Sales leaders and BU Lead on account strategy and co-sell motions.
• Build scalable CS playbooks and implement tooling using SFDC and Gong.

Requirements

• Proven experience owning revenue metrics such as renewals, expansions, and NRR.
• Leadership experience in post-sale or renewal teams within the SaaS industry.
• Strong commercial negotiation skills and executive presence for enterprise customers.
• Experience building operating models and playbooks in high-growth, ambiguous environments.
• History of navigating product transitions or platform migrations with commercial accountability.
• Ability to align regional sales, product, and finance teams around shared goals.

Culture & Benefits

• Equity packages to share in company success.
• Inclusive parental leave policy for all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options to support recharge and personal needs.

Hiring process

• Interviews are conducted virtually.