Gaming Support Agent (Gaming)

TL;DR

Gaming Support Agent (Gaming): Providing player support for assigned game studios with an accent on technical troubleshooting and account management. Focus on resolving purchase- and gameplay-related queries to ensure a seamless player experience.

Location: Must be based in Poland

Salary: 31.78 zł — 35.04 zł PLN gross per hour

Company

A remote-first CX company that levels up customer and player experience for some of the biggest names in gaming and tech.

What you will do

• Handle customer support issues for assigned game studios, resolving account and technical problems.
• Resolve purchase- and gameplay-related queries to assist players.
• Collaborate with Team Leads and Operations Managers within a structured support team.
• Stay updated on client projects, newest releases, and branding.
• Participate in assisted training modules to grow and improve professional skills.

Requirements

• Polish language proficiency: C1 minimum
• English language proficiency: B2 minimum
• Must be based in Poland
• In-depth gaming knowledge and a passion for video games.
• Modern gaming PC/laptop meeting specific hardware specs (Win 11/macOS 13, 8GB+ RAM, CPU Mark 9220+).
• Dedicated quiet workspace located within your residence.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work flexibility with no commute.
• Inclusive culture with a diverse team from 80+ countries.
• Comprehensive training and access to a digital library of online courses.
• Year-round learning and career development initiatives.
• Employee-led communities and engagement activities.