Gaming Support Agent

Location: Remote from Poland

Salary: 31.78–33.38 PLN gross per hour, depending on the assigned project.

Company

hirify.global is a remote-first customer experience company providing multilingual support for gaming and technology brands.

What you will do

• Handle customer support issues for an assigned game studio.
• Resolve player account, technical, purchase, and gameplay-related queries.
• Stay current with the client's games, projects, updates, releases, and branding.
• Collaborate with support agents under the guidance of a Team Lead and Operations Manager.
• Complete assisted training modules and apply new skills while working.

Requirements

• Based in Poland.
• Advanced Polish at C1 minimum and intermediate English at B2 minimum.
• In-depth gaming knowledge and a strong interest in video games.
• Fast learning, initiative, and strong troubleshooting skills.
• A quiet, dedicated workspace at home and a modern gaming PC or laptop.
• Internet speed of at least 15 Mb/s download and upload, latency below 120 ms internationally, 8 GB RAM, Windows 11, a compatible processor and GPU, two monitors, and a smartphone supporting Android 10+ or iOS 16+ for two-factor authentication.

Nice to have

• Previous customer service experience.

Culture & Benefits

• 100% remote work with no commuting time or travel costs.
• International environment with colleagues from more than 80 countries and 25+ languages.
• Digital tools, comprehensive training, and access to an online training library.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and communities including hirify.global Gamers, hirify.global Connect, Pride, and Women of hirify.global.