Psychiatric Patient Programs Specialist (Mental Health)

TL;DR

Psychiatric Patient Programs Specialist (Mental Health): Building a clinical escalation team to manage complex, high-risk psychiatric cases with an accent on patient safety and clinical excellence. Focus on resolving grievances, identifying systemic improvements, and collaborating with providers to optimize telehealth care delivery.

Location: Remote (Must be based in the United States, excluding Hawaii)

Salary: $136K – $160K + Equity

Company

A remote-first behavioral health company reimagining access, quality, and patient safety in mental healthcare.

What you will do

• Establish the foundation of a new clinical escalation team for high-risk psychiatric cases.
• Act as a clinical resource, investigator, and problem-solver for safety concerns and grievances.
• Identify areas for clinical improvement and advocate for safe, high-quality care.
• Collaborate across clinical, operational, and support teams to scale impact.
• Shape tools and workflows to improve outcomes for both patients and providers.

Requirements

• Active licensure as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
• Master’s or Doctoral degree in Nursing with a PMHNP specialization.
• Must be based in the United States (excluding Hawaii)
• 3+ years of clinical experience in psychiatry, crisis care, or community mental health.
• 2+ years of experience managing clinical risk and patient safety.
• Experience with telehealth care delivery and virtual platforms.

Nice to have

• Licensure in multiple states (TX, FL, CA, MD, GA, NY).
• Experience mentoring or coaching mental health clinicians.
• Background in a high-growth mental health tech start-up.
• Proficiency with Google Workspace (Sheets, Drive, Docs).

Culture & Benefits

• 100% remote work environment with a focus on healthy work-life balance.
• Comprehensive health benefits including Medical, Dental, Vision, Life, Disability, and FSA/HSA.
• 401(k) plan and paid parental leave for all parents.
• Two company-wide shutdown weeks annually for self-care.
• Home office and wellness stipends ($50/month each).