Lead Solutions Engineer (SaaS)

TL;DR

Lead Solutions Engineer (SaaS): Driving technical pre-sales strategy and architecture for strategic mid-market and enterprise accounts with an accent on ITSM/ITIL domain expertise and cloud infrastructure. Focus on delivering high-impact product demonstrations, managing complex sales cycles, and acting as a trusted technical advisor to senior stakeholders.

Location: London, United Kingdom

Company

hirify.global builds uncomplicated, enterprise-grade service software that delivers exceptional customer and employee experiences through a people-first approach to AI.

What you will do

• Partner with regional sales teams to convert prospects into customers through technical expertise.
• Deliver bespoke product demonstrations and presentations that highlight the value proposition.
• Manage proof of concept projects and respond to complex RFP requirements.
• Perform in-depth workflow analysis and examine interactions between the product and customer infrastructure.
• Collaborate with product management to convey customer requirements and feedback.
• Train internal sales teams on product suites, technical features, and new releases.

Requirements

• Native level written and oral communication skills in English are required.
• Minimum 7 years of experience in technical solution engineering, preferably in SaaS or ITIL/ITSM environments.
• Proven experience managing complex sales cycles within Mid-Market and Enterprise segments.
• Strong ability to communicate with senior customer stakeholders including CxOs.
• Deep understanding of cloud-based infrastructure and ITSM methodologies.
• Highly driven, execution-focused personality with excellent presentation and discovery skills.

Culture & Benefits

• Inclusive environment welcoming colleagues of all backgrounds and identities.
• Commitment to equal opportunity and workplace diversity.
• Opportunity to work in a high-energy, collaborative global team.
• Focus on professional growth and finding purpose within a fast-paced product organization.