IT Support Specialist

TL;DR

IT Support Specialist: Providing front-line technical assistance and managing employee lifecycle tasks for a global team with an accent on SaaS application support and device management. Focus on troubleshooting complex hardware/software issues, maintaining AV systems, and ensuring operational efficiency through proactive IT support.

Company

hirify.global is a fintech company building crypto solutions to improve the global financial system and create greater economic fairness.

What you will do

• Provide front-line IT support via walk-ups, tickets, and chat to ensure timely resolution.
• Troubleshoot SaaS applications including Google Workspace, Okta, Atlassian Cloud, and Slack.
• Manage employee lifecycle tasks such as onboarding, offboarding, and equipment reclamation.
• Deliver technical expertise in macOS, Windows, and device management using Jamf and Intune.
• Act as the primary point of contact for conference room AV systems.
• Maintain accurate asset management and inventory records.

Requirements

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems like Jira and FreshService.
• Hands-on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies and basic networking troubleshooting.
• Must be willing to work onsite 5 days a week to foster collaboration and team innovation.

Culture & Benefits

• Competitive salary, bonuses, and equity packages.
• Comprehensive health, retirement, and family support benefits.
• Generous vacation policy and dedicated R&R days.
• Professional development budget for continuous learning.
• Catered lunches and fully-stocked kitchens in the office.