Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing and strategically growing high-value enterprise customer relationships with an accent on expansion, retention, and ARR growth. Focus on account mapping, executing cross-sell/upsell strategies, and driving long-term customer value within the hirify.global ecosystem.

Location: Must be based in Spain (Remote-first with optional office access in Bilbao)

Company

A remote-first software company that creates solutions enhancing platforms like Atlassian, Microsoft, monday.com, and Salesforce.

What you will do

• Own and manage a portfolio of approximately 70 high-value enterprise accounts to increase ARR and drive strategic expansion.
• Develop account plans leveraging deep mapping to align customer needs with the hirify.global product ecosystem.
• Lead value-driven migration and expansion conversations, identifying cross-sell and upsell opportunities.
• Act as a strategic advisor to executive stakeholders to ensure business outcomes and mitigate churn risks.
• Collaborate cross-functionally with leadership, support, product, and engineering to resolve complex escalations.
• Track and report on NRR, ARR, and customer adoption trends using Salesforce and Sigma.

Requirements

• 5+ years of experience in enterprise customer success, account management, or SaaS sales with channel sales exposure.
• Proven ability to drive expansion and manage complex Fortune 500 enterprise relationships.
• Strong understanding of SaaS metrics such as NRR, CLTV, and churn mitigation.
• Proficiency in Salesforce and using data analytics to inform strategy.
• Must be based in Spain.
• Business fluency in German, Spanish, French, or Polish is preferred.

Nice to have

• Experience working with large enterprise customers in the Atlassian ecosystem or similar environments.

Culture & Benefits

• Remote-first environment with flexible work arrangements and a €50/month home office stipend.
• Comprehensive health coverage including a fully covered private health insurance plan (IMQ / Adeslas).
• Generous leave policy: 25 days annual leave, reduced summer hours, and flexible bank holidays.
• Financial perks including an Equity Units Plan and a €400 gross annual sport allowance.
• Professional growth via hirify.global University, leadership programs, and internal mobility.
• Commitment to social impact with 3 paid volunteer days per year.