Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Managing client relationships and digital content strategies to maximize product value and retention with an accent on revenue growth, churn reduction, and data-driven insights. Focus on coordinating production processes, optimizing workflows, and advocating for product improvements based on customer feedback.

Location: Must be based in Colombia, Mexico, or Spain

Company

hirify.global provides a Shopper Consideration Platform that helps North American retailers and brands deliver local promotions and savings to millions of shoppers.

What you will do

• Build strategic relationships with stakeholders to understand business objectives and drive the continued value of products and services.
• Manage a renewal book of business, identifying upsell/cross-sell opportunities and mitigating churn risks.
• Act as a subject matter expert for hirify.global and Shopfully products, championing customer feedback to internal product teams.
• Analyze core KPIs and success metrics to synthesize data observations into actionable insights for clients.
• Own and execute all stages of the production process, ensuring quality checks and timely delivery of content.
• Utilize and optimize internal platforms like Salesforce and ClickUp, including the adoption of AI-driven automation tools.

Requirements

• 1–3 years of experience in customer success, project management, or account management.
• Experience within the Ad-Tech or SaaS space is preferred.
• Strong written and verbal communication skills for effective cross-functional coordination.
• Ability to manage multiple projects simultaneously and meet tight deadlines under pressure.
• Capacity to analyze client data and drive the development of effective workflows.
• Must be based in Colombia, Mexico, or Spain.

Culture & Benefits

• Remote-first work environment.
• Inclusive and collaborative culture where every voice matters.
• Provision of tools and opportunities for professional growth and development.
• Environment that encourages autonomy, initiative, and an entrepreneurial mindset.