Consumer Banking Client Experience Strategist (Banking)

TL;DR

Consumer Banking Client Experience Strategist (Banking): Developing and executing client experience enablement strategies to enhance client satisfaction and loyalty with an accent on translating experience standards into field-ready tools. Focus on analyzing VOC data, optimizing frontline interactions, and driving change management across the consumer bank.

Location: Tulsa, OK, US

Company

hirify.global Corporation Group is a stable financial organization providing comprehensive banking, securities, and private wealth services.

What you will do

• Design and deliver client experience enablement strategies that translate expectations into repeatable frontline behaviors.
• Partner cross-functionally to align on experience standards and identify friction points in client interactions.
• Create leader-ready tools and resources to embed experience expectations into daily routines.
• Lead the rollout of evolving client experience initiatives across Consumer Banking.
• Conduct field observations and call reviews to assess consistency and identify gaps.
• Convert client feedback and VOC data into actionable insights to improve satisfaction and loyalty.

Requirements

• Bachelor's Degree in Business or a related field.
• 7+ years of experience in client experience or sales operations within the banking industry.
• Proven ability to drive change management and align activities with business objectives.
• Strong analytical skills in VOC, complaint, and behavioral trend analysis.
• Excellent communication skills for delivering reports and presentations to senior management.
• High proficiency in MS Office and experience with dashboards and experience-related tools.

Culture & Benefits

• Client-centric environment that values collaboration and continuous improvement.
• Supportive leadership prioritizing professional development and innovation.
• Autonomy to propose new ideas and drive meaningful change.
• Stable organizational structure with excellent training and development programs.