Conversation Designer II

TL;DR

Conversation Designer II (AI Chatbots/IVR): Designing engaging dialog experiences for AI-driven chatbots and IVR systems with an accent on data-driven optimization, voice and messaging strategy, and user-centered conversation flows. Focus on leading collaborative design reviews, validating functionality, and translating customer behavior and technical limitations into measurable, seamless customer interactions.

Location: Arlington, TX, United States (Hybrid)

Company

hirify.global Technology builds AI-powered solutions to modernize customer interactions and operations.

What you will do

• Own and continuously improve chatbot/IVR design and user experience using metrics and data-driven insights
• Participate across discovery, delivery, and iteration product phases
• Lead collaborative design reviews with product to ensure user-centric solutions
• Practice holistic experience design and align conversations with business requirements, customer behavior, and technical limitations
• Present and advocate for user-centered design and clearly communicate design decisions
• Deliver in a fast-paced, collaborative agile environment

Requirements

• 3–5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools
• Understanding of conversation design and optimization for AI chatbot/IVR strategy
• Knowledge of Natural Language Processing and prompt engineering
• Experience with design technologies/platforms such as Voiceflow, IBM Watson, and Genesys
• Agile experience and ability to work effectively with cross-functional teams
• Unable to consider candidates who require visa sponsorship

Culture & Benefits

• Hybrid work environment: 2 days per week in office
• Generous benefits package from day one, including 401(k) matching and tuition assistance
• Bonding leave for new parents: 12 weeks, 100% paid
• Community service pay and nine company holidays
• Competitive pay with bonus eligibility

Hiring process

• Interview process with cross-functional stakeholders to evaluate conversation design, UX writing, and collaboration skills
• Assessment of ability to translate user needs and technical constraints into measurable chatbot/IVR experiences